Refund Policy

We want you to shop with confidence.

Every order is carefully selected and inspected before delivery. If your plants arrive with a genuine health issue or have been damaged during transport, we're here to help through our Plant Health Guarantee.

If you need to amend or cancel your order, please contact us as soon as possible. If your order has not yet been processed or prepared for delivery, we'll always do our best to accommodate your request where practical.

Once an order has been processed or delivered, requests for cancellations, returns or refunds will be considered on a case-by-case basis at the discretion of Southcoast Plants.

The following are generally not eligible for a refund, return or exchange:

• Change of mind after an order has been placed, processed or delivered.

• Ordering the incorrect plant, variety, size or quantity.

• Natural variations in size, shape, colour, branching, fullness or growth habit.

• Plant performance after delivery or planting.

If you believe your plants have arrived with a genuine health issue or transport damage, please notify us within 24 hours of delivery in accordance with our Plant Health Guarantee.

Refunds, replacements or other remedies will be considered where a valid claim is accepted under our Plant Health Guarantee or where required under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.