Plant Health Guarantee

At Southcoast Plants, we take great pride in supplying healthy, high-quality plants.

Every plant is carefully selected and inspected before leaving our nursery to ensure it meets our quality standards. While issues are rare, if you believe your plants have arrived with a genuine health issue or have sustained damage during transport, we're here to help.

Making a Claim

If you believe there is a genuine issue with your plants on arrival, please contact us within 24 hours of delivery by emailing info@southcoastplants.com.au and include clear photographs of the affected plant(s).

To allow us to properly assess your claim, please leave the plants unplanted and unaltered until we've had the opportunity to review the issue.

We'll assess all claims promptly, fairly and in accordance with this Plant Health Guarantee.

Where a claim is approved, Southcoast Plants may, at its discretion, provide a replacement, refund or another appropriate remedy.

What Isn't Covered

As plants are living products, some situations fall outside the scope of this guarantee.

The following are generally not covered:

• Change of mind after an order has been processed or delivered.
• Ordering the incorrect plant, variety, size or quantity.
• Natural variation in height, width, shape, colour, branching, fullness or growth habit.
• Minor cosmetic imperfections that do not affect the overall health or long-term performance of the plant.
• Plants that have been planted, repotted, pruned or otherwise altered before a claim has been assessed.
• Plant performance, transplant shock or decline after planting.
• Damage or decline resulting from planting conditions, incorrect planting, watering, fertilising, weather, frost, wind, pests, disease or other circumstances beyond our reasonable control after delivery.

Product Images

Photographs on our website are provided for illustrative purposes only.

As living plants naturally vary from season to season, the plant you receive may differ in size, shape, colour, branching or fullness from the photographs shown. 

If you'd like to see current photographs of available stock before placing your order, please contact us. We'll be happy to assist where practical.

Delivery

Responsibility for your plants transfers to you once delivery has been completed.

Please inspect your plants within 24 hours of delivery so that any genuine concerns can be assessed promptly.

After-Sales Support

Our commitment doesn't end once your plants have been delivered.

If you have any questions about planting, positioning, watering, fertilising or ongoing plant care, we're always happy to help. We genuinely want your plants to thrive and encourage you to contact us if you need advice at any stage.

While we're pleased to provide after-sales care advice, we can't accept responsibility for plant performance once planting has taken place, as growing conditions, maintenance and ongoing care are outside our control.

Australian Consumer Law

Nothing in this Plant Health Guarantee excludes, restricts or modifies your rights under the Australian Consumer Law.